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July 9th, 2008
customers_suck
[orphenzidane]
 | 04:49 am - Prank Call
I work as a night auditor for the lovely LaQ.
Me: *grumbles sleepily*
PC: Prank caller
*ringinging*
Me: Thanks for calling LaQ, this is ![[info]](http://p-stat.livejournal.com/img/userinfo.gif) orphenzidane.....
PC: IS YOUR REFRIGERATOR RUNNING?
Me: Excuse me?
PC: *snicker* IS YOUR REFRIGERATOR RUNNING?
Me: I'm not sure, but it was at your mom's house after she made me an after-booty sandwich. >:D
Seriously, the guy on the phone sounded like he was in his forties. :-/
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customers_suck
[wbwzls]
 | 02:41 am - Grocery store wtf suck
I am an employee of many talents at a small independent grocery store. Sometimes I close the store as an assistant manager, sometimes I'm a checker, and sometimes I run the customer service booth. Tonight, I was checking.
Because we have many customers who walk to our store, we have inside shopping carts and outside shopping carts. The inside ones are nice, like you'd find at any grocery and they are for use inside the store. When you check out, the groceries come out of your inside cart onto the conveyor belt, get rung up, and then loaded into our outside carts. The outside carts are older and a lot are cast offs from other stores, and are there so if someone walks to the store, they can push their groceries home and we don't risk losing one of our nice, expensive carts. a service periodically rounds the carts up from the neighborhood and brings them back to the store.
Register one is the only checkstand where the inside carts will actually fit through the lane, because it is wider for wheelchair accessibility. So we spend a lot of time politely telling people that those carts stay in the store, but we will get them a new cart.
So lucky me, I'm on register one. I ring up this woman's groceries, and I have the bags sitting on the counter because I'm going to take her payment before I put them in a cart. She grabs a bag and starts to put it in her inside cart that she has pushed through the lane. I very nicely say "oh, I need to switch carts with you- those ones actually need to stay in the store".
Asshole woman : *SIGH* I'll just CARRY it then. ( she has like 5 or 6 sacks)
Me: (thinking what the hell?)" I have another cart right here for you, I can put your groceries in here."
AW: " NO, I'll carry them" all the while sounding incredibly pissed off that I'm going to make her carry her bags- which I'm...not.
The man behind her doesn't quite catch what is going on, but seems to know she will not be using that cart, so he says "I'll take that cart" and begins to pull it toward him.
AW : "You can have it, but SHE says it doesn't go outside, which is the ghetto-ist fucking thing I've ever heard" She is so damn offended, I'm amazed. Its as though I had called her a filthy whore or something.
And at this point I've had enough and switch into "I hate you and your ass face but my job forces me to be super-duper polite to you" mode. I walk around grab the cart and take it over to the inside cart corral. I may slam it into place a little to forcefully.
Me : " Ma'am I can give you another cart, I have one right here. Its no problem to put your groceries in a cart, you don"t have to carry them."
AW: "No, forget it"
Me: "okay your total is $xx.xx. Thanks, have a good day"
WTF? I don't get it.
And one more thing- there will be a special place in Hell reserved for people who cannot put a fucking divider between their grocery order and the person behind them and then act like the damn sky is falling and practically slap my hand away when I grab for or ring up the next thing on the belt. " NO NO NO THATS NOT MINE!!!!" they screech. Dude, first of all, I have a void button. No one is going to make you pay for it. Secondly, its your own damn fault for not taking 2 seconds to grab a divider. GAH.
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customers_suck
[piratefacehxc]
 | 02:10 am - untrusty register?...
So I've been working for, uh, six months now. I think six months... since February! Anyway, I was trained on register a couple weeks after i got used to working the floor, and I was retrained after we lost our manager and when our boss made a few minor changes on register. I've been doing it for a while now, I know what I'm doing.
This lady pays for a, like, five dollar ice cream with a hundred dollar bill (my thought: why would you carry around that big of a bill?!) and I give her back her change, which was like 95 something. I don't remember exactly. I smile politely, tell them the amount of change, and tell them have a great night. The cliche thing. Her husband had the nerve to count the change, not once but twice just to make sure I screwed up. Four twenties, one ten, a five, and whatever change... apparently I'm incapable of counting to four... even after I double checked my own math. I always do that, because one time I have slipped.
I dunno if this would count as a "suck" or a "wtf" but it was a wtf in my mind. The look on the guys face while he was counting was of total distrust. I know I'm sixteen, but I'm not retarded....
Current Mood: sore
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customers_suck
[flight__]
 | 02:04 am
Anthro girl.
So, in what world does 'not even in stores yet' equal 'on sale'?
A woman comes in today and asks if I can help her find some items from our newest catalog. I oblige, have a runner bring me the store copy (which has all of our receiving dates -- i.e., the date it should be arriving to our store), and open to the page she has specified. The earrings she wants are not coming to our store, because they are a select store item, and the shirt will be in stores on the 14th.
This is, word for word, the conversation that followed:
Woman: So, are these on sale?
Me: Well, they're not even here yet, so --
Woman: No, I mean will they be on sale when they get here?
Me: This is actually the newest catalog, so no, it'll be a while before the shirt goes on sale.
Woman: Well, it's white.
Me: ... Yes, it is.
Woman: I can't wear white after Labor Day, why wouldn't this be on sale?
This is the point at which I ran out of things to say. I mean, first of all, July 14th is hardly Labor Day, and second, it is not the company's responsibility to compensate for what colors you do and don't wear at certain times of the year.
Me: Well, unfortunately, it'll probably be a while before these items go on sale.
Woman: That's stupid!
And she stormed out. What the hell did she want me to do, exactly?
Current Music: Clamour for Glamour | The Ark
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customers_suck
[alexandraerin]
 | 11:34 pm - Another remembered suck.
Recap: I used to be an outsourced (but onshore) tech support for nationwide ISP. (I.e., I answer the phone "Thank you for calling Mirthlink", but I didn't actually work for them.)
This call took place shortly after the client gave us the Macintosh dial-up queue to answer. Mac calls were an extremely mixed bag at that point. We were supporting Windows 98 to XP at that point (with limited support for 95). Now, the snooty discerning Mac types out there know how much more stable and reliable their chosen computer is, especially compared to Windows 98 or Windows ME. That made Mac calls a joy to take, right?
( I apologize for the length. Conciseness is not, in fact, numbered among my many virutes. ETA: Neither is spellchecking. )
TL-DR; Caller with computer that won't turn on wants her internet tech support to fix it, because it's a problem that keeps her off the internet.
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customers_suck
[gregthedreg]
| 01:16 am - Funny shoplifter story
Recap: I work at a video store.
It starts when this kid who looks to be about my age (I'm 17) asks for the key to the washroom. He'd been out on the floor for a while and I was a bit suspicious, so I made sure he left his bag outside (which he did) and stuck around outside the door for a while to listen for plastic ripping. However, all I heard was the tap running. Which kind of made me more suspicious, as if he was trying to cover up another sound, but didn't give me anything to act on. I checked the washroom when he got out, too, and couldn't find any garbage.
So a few minutes later when he went to leave, our alarm went off. Excellent, I thought, I now had license to search his bag. The bag search came up empty, though, and when I asked him to empty his pockets, it was nothing but wallet and keys. I was all set to admit my mistake and let him go, when a DVD, still in the case but unwrapped, fell out from under his shirt. Busted.
But here's the really funny part. When the police came to pick him up, he was resisting a little bit and at one point his sandal fell off. It was then I noticed why the alarm went off despite the unwrapped DVD. His brilliant idea for disposing of the security sticker was to stick it to the sole of his foot. As if the rankness of his foot would make it stop working. Not this time, buddy.
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July 8th, 2008
customers_suck
[yamikonumber7]
 | 11:17 pm - Secondhand Suck
It's not technically a witnessed suck - I was there at the time, but I didn't actually see it happen. My coworker told me about it.
Recap: I work at the texmex chain that's Off the Map.
I went in today for lunch with my friends (hooray for two days off), and our server was my coworker R. She has a master's degree and is going back to college in the fall to get her PhD. She was chatting with one of her tables around the corner from where I was sitting, and they got on the subject. She told the man at the table about her college plans and how she intended to get a government job.
He made a few comments about how the job market was terrible and so were her prospects and ended with, "I'll come back here in a year, and you'll still be here asking me if I want guacamole."
Yeah. No lie. Some people just don't understand that maybe, maybe it's a bad idea to insult the people who handle your food. Just a thought.
No, my coworker didn't say anything and didn't do anything to him, but I'm seriously waiting for this guy to get his karmic comeuppance.
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customers_suck
[lush_brunette]
 | 09:44 pm - wtf are you blind?
I know most of us give cryptic pun names for our places of work but I have no creativity today and this story makes no sense without being blatant.
I work at seaworld.
In a gift shop DEVOTED to shamu.
Woman walks up to the wall of shirts I'm folding and promptly turns to her party and screams "there is nothing with shamu. I don't see him on anything!"
Really?
REALLY?
I was about to turn to her and ask her specifically what she wanted bc I'm just that helpful, but I decided I didn't need to waste my breath on it as I was already in a mood about my employees.
But really lady? There is a whale on every fucking item in this store! Every shirt. Every shot glass. Every pencil and postcard. Unless you are buying a 20oz pepsi, you will find shamu! I swear to you.
Current Location: walking home
Current Mood: bitchy
Current Music: the hush sound, love you better
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customers_suck
[internetnoodles]
 | 10:37 pm - Two customers walk into a bar...
Ok, not really.
I work at a salon/spa. Today I had to work the register.
We close at 9; our last appointments are around 8 or 8:30 depending on the service. 9:45 rolls around and the last two people in the place FINALLY show up - a woman and a younger girl. "Are you together?" I ask, and the girl vehemently shakes her head "NO" and says "I didn't get any services." Cool, so I check the woman out, tell her the total, she puts tip on the card, all is well.
...or not. The technician that was with them comes to clock out for the day and asks if her last two clients have checked out. I said "well a woman did, but we're still waiting for blahblahblah." The esthetician goes "...wait, so yaddayadda paid, but her daughter didn't? Because they've got two different last names..." I explained what happened, and the esthetician goes "yeah, that sounds like something they'd try to do. I'll file a discrepancy and make sure I get paid."
Icing on the cake? These two were just in for eyebrow waxings (a 15 minute service) at 7pm, and decided to sit around in our spa until 9:45, even though they were asked to leave several times (we can't kick them out, because we're supposed to be a relaxing place and not force people to do things).
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customers_suck
[crazycuteemily]
 | 10:46 pm
retail photography studio. one of the services we add in is to scan and upload our customer's pictures to their email address so they can view them online and possibly make additional purchsases. many sucks associated with the third party this runs though aside, the key word there is e-mail address. logic would mean that the customer would have to provide us with an email address to take advantage of this benefit. oh, but logic eludes some special people.
*phone rings*
me: -introductory speal including company name, store location, and my name-
woman: why can't i view my pictures online?
me: well it does take 24-48 hours for the email to go through. what was the date of your sitting?
woman: last week sometime.
me: okay. well sometimes XXXXXXXX, the third party we go through, can have technical difficulties. if you can hold for just one second, i can verify that we have the correct e-mail address on file for you.
woman: wait, it's an email thing?
me: yes, viewing your pictures online through email. XXXXXX sends you an email, 3-4 thumbnails of pictures from your sitting, and then an access code to view them on [company] online store.
woman: i never give out my email address. ever.
me: okay, well it's possible you can call customer service and they would be able to retrieve it for you without an--
woman: no, you will do it. you will do it now.
me: ma'am, i'm sorry, but we do not have a way to retrieve the access code for you. our third party generates it and without an email address only our customer service line can give it to you. if you have a pen, i can give you their number.
woman: do. it. now.
me: give you their number? 1-234-
woman: *long sigh* NO. give me my pictures.
me: i am sorry, but the only thing we can do for you at this store is take your email address and resend it to you at that address.
woman: no, you are being lazy. you will give me my pictures.
me: i'm sorry-
woman: are you even [company]? i don't think you are [company]. if you were [company], you would be able to give me what i want.
me: i would love to help you, but i personally can't do it without your name and email address. if you don't want to give it to me, i--
woman: of course i don't want to give it you! *hangs up*
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customers_suck
[myuki_chan]
 | 08:04 pm - Reminded by another post on C_Suck.
Big Yellow M.
So, the drive-thru. Some use intercoms at the menu board, others do it face-to-face. The one I work at is the latter and we have customers order and pay at the first window, "booth", or occasionally the second window, "tandem", when something's not working properly in booth.
Please people. Have some PATIENCE. If there is no sign telling you "Next window, please!" please take that as a hint.
The number of times I've watched cars on the camera pull into our DT, BARELY pause and drive right past all the way to the pick-up window is ridiculous.
The best part is that when I open the pick-up window when I see them waving/staring/glaring at me through it, they say, "No one was at the window." GEE, YOU THINK?
Oh wait, of course. Obviously we have super powers and teleport ourselves to booth the moment we hear the doorbell sound. Or even better, obviously we have someone STANDING THERE ALL DAY WAITING FOR YOU because of course we don't need their help with anything else (and actually this apparently doesn't work either - twice I've almost had someone drive right past me even though I'm standing in booth stocking up the sauces).
Seriously. Wait 15 seconds. Not even that most of the time (maybe 10 seconds). Sometimes it might take a little longer but only because they're busy helping out window or something.
And when I tell you that there was actually someone on their way to the window don't just repeat, "There was no one there." to me. YOU DIDN'T EVEN WAIT 5 SECONDS. And some of these people are repeat offenders no matter how many times I tell them to please wait at the first window. This was more of a problem before when we didn't have a till by the pick-up window (orders had to be cash-only and punched onto one of the window tills) and now it's more of a really big annoyance.
Once we had this one guy barely pause at the first window before laying into his horn (an impatient, drawn out beeeeeeeeeep) when no one immediately appeared. The second the person stepped into the booth, he drove off and past the pick-up window while directing his seething glare at me (runner/presenter). I was so utterly confused. LOL I don't think he actually came back. I guess we offended him by not waiting for his arrival.
And from today, one lady said, "No one was there and all of your windows were closed." ... does ANY DT place leave their windows wide open when no one's present? It would be a pretty stupid thing to do since there's a till full of money in easy reach unless the window's locked.
... however, I think the thing I understand the least about people coming through DT are the ones who make EYE-CONTACT with you as you walk into the booth, only to drive riiiight past you.
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customers_suck
[__fantine]
 | 07:46 pm
I'm pretty sure that a couple of weeks ago, I posted about a woman who thought a German Shepherd puppy wouldn't get any bigger if she raised it with a baby. Neither of the people in the following suck are the same person, or related to that person, as far as I could determine. That means that there are at least three people like this in the world. I am afraid.
I was working at the main office today, where we handle new arrivals, etc. After a couple of hours, we got in this lovely couple.
Early last autumn we had in a litter of adorable 2-month-old Shepherds who all got adopted incredibly fast, because, well...cute puppies. I'd forgotten all about them until now. Anyway, the couple comes in with a full-grown Shepherd - average sized, not huge but not small. You can kinda see where this is going.
We asked the basic questions, and found out that they were returning her after adopting her from us in autumn. She hadn't shown aggression, destructive tendencies, etc...so why were they returning her?
"We didn't think she was going to get any bigger."
...You got a large-breed puppy at 2 months old and didn't expect her to get any bigger? WTF? Okay, maybe they thought she was mixed with something that would make her smaller, or maybe they didn't know what size Shepherds are. It's a stretch, but it could work.
Then they told us that when she got too big for them, they decided to keep her in a kennel to keep her from getting any bigger. What? What the hell? What do you think she is, a bonsai tree?
Wonderfully enough, after we took her back to the vet to register her and everything, they asked if they could just exchange her for a smaller dog. It's actually our policy that we don't allow people to adopt right after they turn their dog in (exceptions for strays, etc...I'm on the fence about this policy, I think it depends on the situation). I told them we couldn't let them adopt, and they go to look at the dogs anyway. About ten minutes later I go out and find them looking at a Golden Retriever pup we have. One half of the couple, of course, is going on about how they should get themselves a Retriever next.
Head. Fucking. Desk.
Current Music: She's a Rejector - of Montreal
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customers_suck
[musikbox]
 | 11:01 pm - epic witnessed suck.
so I was in line, waiting for my boyfriend to order his stuff in the deli section of Stop & Shop, and noticed a line. Obviously we had no choice but to wait, despite that I don't even eat meat in the first place, but the boy wanted some meat.
Well, after waiting for a few seconds, I could see why the line was long. Some lady was with like 5 people, and only did one of two things: either yelled at the people working in the deli, or complaining about random crap to whoever was with her.
DL: Deli Lady
SL: Stupid Lady
Me: witness.
SL: why are you giving me the wrong ham??
D: excuse me?
SL: that's not what I wanted! I said I wanted deli ham!!
DL: Ma'am, this IS deli ham *holds up ham*
SL: No no no, I want the one on the board.
DL: yes, this is the deli ham that you saw up there
SL: NO IT'S NOT DELI HAM
DL: yes, this is
SL: NO IT'S NOT. THAT IS DELI HAM, AND I SAID I WANTED DELI HAM
*SL FINALLY realizes that she indeed, was getting the correct item*
SL: ohhh, my bad. I apologize.
And maybe apologizing isn't a suck, but holding up the line and screaming at the deli woman was.
Sadly, I wish I could say it ended right there, butttt, SL decided she wanted cheese too.
SL: Can I get a pound of S&S cheese?
DL: sure
SL: can you make it not too thick?
*DL cuts some cheese on the machine*
SL: OH JESUS THAT IS TOO THICK!
*DL slices another slice*
SL: noooo, it's too thiiiiiin
*DL cuts again*
SL: FINALLY. I HAAAATE thick cheese, why did you make it so thick, and then thin???
at this point, she FINALLY walks away.
As my boyfriend and I were walking down the aisles, I spot her in the chips section, and she's complaining about how one water is 10 percent cheaper than another, and that she HAS to get the water that's cheaper, otherwise, it's a COMPLETE and utter rip off.
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customers_suck
[hermioneann]
 | 09:36 pm
I work default prevention for a loan company. This means that I am not collections, but I am the very last step before you get there.
( A couple of WTF's from today )
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customers_suck
[flash_falcon]
 | 09:30 pm - C-C-CABBAGE
As a manager of a grocery store, I encounter a lot of real winners, but here is a truly EPIC one.
The guy walks up to me, while we're busy, mind you, with an OLD receipt. We're talking from like...October. Here's something else: This guy is kind of old, 60s or so, and he STUTTERS to no end. I don't find stuttering to be particularly funny or annoying, but when someone is trying to be unreasonable it's unbearable. This only frustrated me further.
Newb: I was in here in the past (when he said "past" I almost burst out laughing) and I think there's a problem here on my receipt.
Me: Okay, let me see...
Newb: I bought cabbage on this day, I remember it-it was CABBAGE. It wasnt ONIONS, it was CABBAGE. Your cashier charged me for the wrong food. I know I bought CABBAGE. I'm here because I want the difference refund for the CABBAGE I bought, not the ONIONS.
Yes, he stressed every time he said CABBAGE or ONIONS.
Me: Okay...do you have the CABBAGE with you?
Newb: Of course not! This was long ago. I need you to fix the mistake your cashier made!
Me: Okay so you're telling me you want me to refund you for a mistake that you can't prove actually happened? Something that happened almost a year ago?
Newb: I came and bought CABBAGE! I NEED the money for the CABBAGE.
Me: I'm sorry I can't do that. I can't give you a refund for something that doesn't exists.
At this point I notice that our Front End Manager marked on his receipt that she already refunded this for him!
Me: Um, a manager already gave you a refund for this?
Newb: Yes, I came in here and she was rude!
Me: Okay, well, she fixed the problem for you already.
Newb: NO NO NO she DIDNT. She did not give me the correct amount.
So this goes on for about 20 minutes. No joke. He eventually tells me that he is going to SUE me for this. He wants to take me to court over a matter of $8 or something. He asked for my name, I just told him my name is Matt (my damn nametag says it). The way this guy presented himself and talked...it was so amazing to watch. It's too bad I don't have it on tape.
Current Mood: amused
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customers_suck
[sayfray]
 | 08:32 pm - Excellent day as a service rep.
So I now work at a call center doing customer service, my recent promotion makes me like a pseudo-supervisor. I answer the floor agents questions but I also take negative escalations, and boy are there some winners.
( Winwinwin...winner! )
Current Location: mah housey
Current Mood: amused
Current Music: my dog panting in my ear...
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customers_suck
[pinacoladagrl]
 | 05:49 pm
Here is one that happened on my days off. My co-workers told me about it this morning.
On the 4th, a lady brought in a pair of jeans to be hemmed and a zippered hoodie sweatshirt that belonged to her friend that needed the zipper replaced. Since my boss was leaving on Saturday for his Alaskan cruise, we did the sweater right away. He likes to prepare zippers instead of the other person that preps things and wanted to make sure it was done nicely (plus, there was scant little else on our to-do rack). It was done on the same day and hung in the hold section, waiting for the jeans to be done.
So on Saturday, the girl phones us and says she wants to cancel the work being done on the sweatshirt and get her money back for it. She was told that it was already done, so she wasn't going to get her money back. Apparently, she pitched a hissy fit over it. She was mad that we had done the work that she paid us to do. She then asked, snottily, if her jeans were done as well. They weren't, but could be done in 5 minutes, so she was told yes. She said that she would be right down to pick her order up. ...She didn't come.
Sunday is closed, but on Monday, the friend (who owned the sweatshirt) phoned us and got really mad at us because we did the work. "I could have bought a NEW ONE for that price!" she claimed. The sweatshirt was practically new as it was... and the work was $14 for labour, $3 for the zipper (I believe.. or the labour could have been $17). Apparently she bitched for a while, then said she would come right down and get the order. ... She didn't come. She didn't come today either.
I can't believe how often people get mad at us for things like this.
If you pay us to do the work, don't get mad at us when we do the work! You paid us to do it!!
Current Mood: irritated
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customers_suck
[miffed_mutt]
 | 07:05 pm - Can't a guy have a 30 minute break in peace?!?!?!?!
I have another one from McDonald's. This happened a couple days ago. I'm sorta' wondering why I still work there, but whatever. So, I was scheduled to work from 9:00AM to 5:00PM, and have a lunch break somewhere in the middle. However, the place was freakin' insane all day so I didn't end up going on lunch until 3:00PM (yeah, after SIX hours of non-stop work). So, I FINALLY get to go on my break and I'm starving 'cause I haven't eaten all day and I REALLY, REALLY needed a cigarette. So, I walked out from behind the counter and headed to the door when this guy stops me and goes "Excuse me, I've been waiting for this, this, and this. Go get it for me." Literally, that's how he spoke to me. So, as politely as I could I said "I'm sorry, sir, I just clocked out for break, but I'm sure X can help you, she's right behind the counter." And then he gets even more of an attitude and is like "WELL WHEN I WORKED AT MCDONALD'S IT DIDN'T MATTER IF I WAS ON BREAK OR NOT." Ugh, I almost lost it. I didn't say anything and just walked away because what I was thinking was "IT'S NOT 1950 ANYMORE, I'VE BEEN WORKING FOR SIX HOURS, I'M STARVING, I NEED A CIGARETTE, AND I'M TIRED OF SERVING A$$HOLES LIKE YOU, SO GTFO OF MY WAY!" GOD! PEOPLE DRIVE ME ABSOLUTELY MAD SOMETIMES!!!!!!!!!!!!!!!!!!!
Current Mood: aggravated
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